Terms & Conditions

HOLIDAY HOMES & LODGES TERMS & CONDITIONS By ticking the booking form you have entered into a contract with us in which you undertake on behalf of yourself and the people in your party (including children) to abide by the following rules. This will enable everyone to have a happy and safe holiday. BEHAVIOUR To act in a courteous and considerate manner towards us, our staff and other guests. The use of bad language, unruly behaviour and loud music/television will not be tolerated. We will not tolerate arguments that lead to heated exchanges on the park. If such an event should occur, we will ask both parties to leave the park and under such circumstances, we will be discharged of all liability and no refunds will be given. Whilst alcohol is permitted, it may only be consumed on your pitch. Please do not walk around with open cans, bottles, and glasses etc, anyone acting in an unruly or aggressive manner will be asked to leave the park. NOISE Quiet hours are from 11pm to 0800am. Please respect your fellow guests and keep noise to an absolute minimum. Please remember that sound carries at night. All music making devises must be switched off by 11pm. Voices can be just as loud at night and can be disturbing to those wishing to sleep, so please stay quiet as possible if sitting on the balcony after 11pm. Park security will also monitor noise levels during the evening rounds. CHECK-IN/CHECK-OUT TIMES Check in for ALL holiday homes and lodges is 4pm, unless early check-in as been paid for. If you have paid for early check-in, you are able to check in and make yourself at home from 12pm. Check-out is 10am. Failure to check out within this permitted time frame may results in a late check out charge. Check-out times are important to us to allow us to get the accommodation ready for the next guests arriving. BALL GAMES Ball games are only allowed on the multi-sports pitch. SAFTEY The Stream is a wonderful asset to the park, but it can also be dangerous. It is your responsibility to ensure children are always supervised. No electric bikes/scooters etc allowed on the park. DANGER – Only gas power BBQs are permitted, we do not provide BBQs to any units. We do sell gas in the shop if you need gas for your BBQ. Cycles are permitted, please ride with care and consideration for other park users. Do not ride on the grass between pitches. No chimeras, wood-burning stoves, or open fires are allowed. SHOWER BLOCKS Do not allow your children to play in or around toilet blocks, or the waste disposal areas. VISITORS All visitors must report to reception and pay applicable rates, this must be done with prior agreement. CARS There is a 5mph speed Limit throughout the park. Only 1 vehicle is allowed to be parked on your pitch, if you bring more than 1 car it must be parked in the car park at the top of the site this is charged at £5 per day in high season. No Commercial Vehicles in your parking space, these must be left on the car park, however there will be no charge if this is your only vehicle. No mechanical repair work to be done on site, speak to staff if you need assistance. EV CHARGING Electric vehicles can only be charged at the designated EV charging station. Pitch fees do not include electric for charging vehicle. TIDINESS We kindly ask you to maintain the neatness of your holiday home or lodge during your stay. While thorough cleaning is not expected, please ensure there are no unwashed dishes, floor messes, or any unusual clutter. A tidy departure is greatly appreciated. Should your accommodation be left in a disarrayed state, an additional cleaning fee of £25 will be charged. We're proud to offer recycling facilities on-site and encourage you to utilize them. Let's work together to keep Calloose Holiday Park beautiful and sustainable. The park owner will accept no responsibility for any damage, loss, expense, or injury suffered to belongings, or persons, however caused, whilst on the park. GAMES ROOM Please observe rules in the Games room. No alcohol is to be taken or consumed in the games room at any time. SHOP Children 5 and under must be always accompanied by an adult (over 16) in the shop. POOL Please be advised that the pool is not life guarded and all children under the age of 16 and non-swimmers must be always supervised. No glass, bottles, or food permitted in pool area. Due to the size of the pool, we ask that no inflatables unless for safety to be used in swimming pool. No dogs in swimming pool area. CHILDREN Please always supervise your children especially by the stream and in the play area and pool. Make sure they do not cause any damage to the park, as you will be liable for payment for any repairs. Do not allow children to climb, break or damage the trees and bushes. We insist that everyone under the age of 16 is in the company of their parents/guardians by dusk every night this includes the shower and toilet blocks. PLAYGROUND must not be used after dark. DOGS must be kept on a short lead at all times, dogs are allowed in all areas except swimming pool and playground. Do not leave dogs unattended at any time, any dog that causes nuisance or danger to others may be refused on site without refund. No dogs on any dangerous dogs list are permitted. SMOKING No smoking including vapes in any of the accommodation, bar, games room or swimming pool area. FOOD & DRINK It is not permitted to bring your own food or drinks into Bar, Orangery, Patio, Terrace, Swimming pool area, or playground recreation area. No food to be consumed in swimming pool area. REFUNDS We cannot be held responsible for the weather conditions and will not refund anyone who decides to cancel their stay with us or to leave early for whatever reason. FAILURE TO COMPLY WITH THE PARK RULES WILL LEAD TO EVICTION FROM THE PARK. All deposits are non-refundable and non-transferable. No refunds 42 days prior to arrival. We cannot take bookings from unrelated, unsupervised single gender parties. We reserve the right to terminate or cancel a holiday where the guest has failed to disclose all material facts as required on the booking form. In these circumstances the park owner shall be discharged from further performance of his obligations. The management reserve the right to refuse admission to any person, caravan or vehicle. Your signing on the booking form constitutes an agreement of compliance of the rules of the park.